Refund policy

Return & Refund Policy

We have a 30-day refund & return policy, which means you have 30 days after receiving your item to request a return and be eligible for a refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you the return address as well as the return instructions for you to follow. Please note that the return shipping costs are the customer's responsibility. All returns must be sent to our warehouse in Asia, and items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at deesboutiquellc@gmail.com.

Product Condition

Return Window

We have a 30-day refund & return policy, which means you have 30 days after receiving your item to request a return and be eligible for a refund.

How To Initiate A Return

To start a return, you can contact us at deesboutiquellc@gmail.com. Please follow the steps below:

Email deesboutiquellc@gmail.com within 30 days of receiving your order.
Provide your order number and reason for return.
Our team will send the return address and instructions.
After receiving and inspecting the item, we’ll process your refund within 10 days to your original payment method for United States customers.

Please note that the customer is responsible for return shipping.

Method & Fees

The below details apply for any orders when the customer has a change of heart (purchased the wrong products, item does not fit, or no longer wants the item).

Return Method: By post
Return Cost: Customer's responsibility
Restocking Fee: No cost
Refund Processing Time: 10 days for customers in the United States

If the product is defective, there is no return cost to the customer. This applies to orders that are damaged during shipping, incorrect, or defective in any way.

Order Changes/Cancellations

If you would like to change or cancel your order, please contact us within 1 hour of placing your order. Unfortunately, we cannot cancel or modify an order once it has entered processing or after this time frame.

Lost Packages

If your package is lost in transit, we’ll gladly replace it and ensure your order reaches you, provided the correct shipping address was used at checkout.

If you don’t request a replacement, we’ll need to wait 30 days before issuing a refund if the package still hasn’t arrived. Our support team will track your order and provide updates during this time.

Initial Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.

Exchanges

Yes, we accept exchanges. If you have any issues with sizing, color, or the product itself, please email us at deesboutiquellc@gmail.com.

For the fastest resolution, include your order number along with clear photos of the issue. We'll arrange a replacement or refund as quickly as possible.

Refunds

Once your returned item has been received and inspected, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at deesboutiquellc@gmail.com.